How We Increased Patient Satisfaction by 30% for a Healthcare Network
100%
Calls Answered
30%
Patient Satisfaction
35%
Reduction in no-shows
About the Company
We partnered with an outpatient network serving primary and specialty care across several cities. A centralized access center handled heavy call volumes, and its leadership wanted faster scheduling, cleaner eligibility checks, and consistent communication without adding coordinators while maintaining HIPAA compliance.
Challenges Faced by Them
After-Hours Backlogs
Patients abandoned calls overnight as backlogs built up, drained staff time, and filled appointment slots, which delayed care across the clinic.
Manual Eligibility Verfication
Teams bounced between multiple portals with conflicting answers which stalled bookings and led to dropped appointments.
Poor Provider Matching
Booking the first available slot often ignored the right fit, leading to reschedules, delays, unprepared patients, and more no-shows.
Manual Outreach Gaps
Manual reminders and form chasing consumed hours, caused slipped confirmations, and diverted staff during surges.
What We Delivered
24/7 AI Access Assistant With Instant Responses
The assistant picked up instantly, verified the caller, captured the reason, and routed them correctly. Overnight backlogs cleared in days, and patients got responses in under ninety seconds.
Real-time Eligibility During Booking
During scheduling, superU AI took member details, checked eligibility live, and summarized benefits, copays, and auth needs. Coordinators booked confidently, and patients left the call clear without callbacks.
Guided Scheduling Wiht Provider Matching
The assistant matched by specialty, location, visit type, and timing goals, offered two good slots, booked into the EHR, and added prep and maps. Reschedules fell, times shortened, and arrivals improved.
Automated Reminders, Prep, And Rescheduling
Automated reminders sent directions, parking info, prep steps, and forms, confirmed attendance, and offered easy rescheduling. Dashboards tracked completion, patients arrived prepared, and missed appointments dropped without extra calls.
Performance Gains with superU AI
0%
reduction in no-shows
0%
wait time on patient calls
0%
more patient satisfaction
0%
more appointments booked
How superU AI Helps
Acquire Customers & Upsell 24/7
Voice agents reach out with personalized promotions, discounts, and reminders for abandoned carts.
Automate Customer Support
Handle FAQs like order status, return policies, store timings, and loyalty points across 100+ languages.
Streamline Feedback Collection
Post-purchase automated voice surveys capture real-time customer sentiment and improve NPS scores.
Promotions & Campaigns at Scale
Launch multilingual festive or seasonal campaigns with instant outbound calling.
Analytics That Drive Growth
Identify product demand trends, monitor campaign performance, and spot regions with high churn.
Acquire Customers & Upsell 24/7
Voice agents reach out with personalized promotions, discounts, and reminders for abandoned carts.
Automate Customer Support
Handle FAQs like order status, return policies, store timings, and loyalty points across 100+ languages.
Streamline Feedback Collection
Post-purchase automated voice surveys capture real-time customer sentiment and improve NPS scores.
Promotions & Campaigns at Scale
Launch multilingual festive or seasonal campaigns with instant outbound calling.
Analytics That Drive Growth
Identify product demand trends, monitor campaign performance, and spot regions with high churn.
What Our Customer Shared
Maria P.
Patient Access Manager
“Our phone line felt like a traffic jam. superU AI booked us patients when they were still on the line. By week two, the morning backlog disappeared and we were thrilled by the results”