How We Booked 35% More Appointments for a Law Firm
100%
After Hours Calls Caught
40%
Higher Conversion
95%
Lower Cost Per Inquiry
About the Company
We partnered with a nationwide consumer law firm operating across time zones and practice areas. Their intake team managed web and phone volume, and leadership was looking for faster scheduling, conflict checks, and consistent client care without expanding coordinator headcount.
Challenges Faced by Them
Response Delays
Manual intake and slow data entry made replies lag overnight as calls piled up beyond staff capacity.
Missed Follow-Ups
Missed calls and delayed replies left leads cold and clients booked elsewhere before teams reconnected.
Slow Conflict Checks
Email conflict searches paused cases for hours which broke flow and caused clients to disengage mid-process.
Quality Strain
Hiring couldn’t keep pace so scripts drifted, notes varied and surges reduced service consistency during peaks.
What We Delivered
Put an End to Wait Times
We implemented 24/7 Voice AI intake that answered in seconds, verified clients, captured key details, and scheduled consultations instantly. This eliminated overnight queues, ensured no inquiry went unanswered, and kept prospects engaged until attorneys reviewed, significantly improving responsiveness and early client satisfaction across all practice areas.
Secured Follow-Ups
Automated confirmations, reminders, and smart callbacks reconnected with prospects who missed initial contact, preserving engagement and reducing manual tracking. The system maintained consistent follow-ups, ensured every qualified lead received a timely response, and turned previously lost opportunities into scheduled consultations without burdening the intake team.
Instant Conflict Screening
Real-time conflict screening was embedded into the intake workflow, running checks automatically while gathering case details. It flagged conflicts instantly, rerouted matters to appropriate teams, and allowed calls to continue without interruptions, preventing delays and maintaining professional momentum during client onboarding and qualification.
Standardized Quality at Scale
We introduced structured scripts, guided prompts, and automated summaries that kept every interaction consistent and compliant. Automation absorbed sudden intake surges, reduced manual variance, and ensured all client records were complete, freeing coordinators from rework and stabilizing quality even during high volume or seasonal spikes.
Performance Gains with superU AI
0%
of after hours calls answered
0%
more appointments booked
24/7
response to customer questions
0%
lower handling costs
How superU AI Helps
Acquire Customers & Upsell 24/7
Voice agents reach out with personalized promotions, discounts, and reminders for abandoned carts.
Automate Customer Support
Handle FAQs like order status, return policies, store timings, and loyalty points across 100+ languages.
Streamline Feedback Collection
Post-purchase automated voice surveys capture real-time customer sentiment and improve NPS scores.
Promotions & Campaigns at Scale
Launch multilingual festive or seasonal campaigns with instant outbound calling.
Analytics That Drive Growth
Identify product demand trends, monitor campaign performance, and spot regions with high churn.
Acquire Customers & Upsell 24/7
Voice agents reach out with personalized promotions, discounts, and reminders for abandoned carts.
Automate Customer Support
Handle FAQs like order status, return policies, store timings, and loyalty points across 100+ languages.
Streamline Feedback Collection
Post-purchase automated voice surveys capture real-time customer sentiment and improve NPS scores.
Promotions & Campaigns at Scale
Launch multilingual festive or seasonal campaigns with instant outbound calling.
Analytics That Drive Growth
Identify product demand trends, monitor campaign performance, and spot regions with high churn.
What Our Customer Shared
Jordan P.
Head of Intake
“Before this, our days were buried in voicemails with missed calls, constant callbacks, and cold leads slipping away. Once it went live, consults were booked while clients were still on the line. We finally stopped chasing people and got back to focusing on real cases, giving every client the quick, personal response they actually deserved.”