How We Automated 24/7 Lead Calls for a Real Estate Brokerage
50%
of Sales Automated
55%
Increase in Site Visits
100%
After-hrs Leads Caught
About the Company
A nationwide real estate developer that served buyers and investors across the nation. With 100+ completed buildings, they designed, built, and managed modern homes and workspaces. They needed faster responses, cleaner routing to the right team, and reliable scheduling from first visit to handover.
Challenges Faced by Them
Response Delays
Leads waited too long so competitors engaged first draining portal traffic and conversions.
Routing Mismatches
Leads bounced between teams and mismatches spread across neighborhoods, prices and languages which wasted time.
Inefficiency problems
Over 70% of a sales team’s time goes into repetitive admin tasks like answering FAQs and booking site visits, instead of focusing on conversions.
After Hours Lossess
Overnight inquiries piled up and momentum stalled while inboxes overflowed and buyers advanced.
What We Delivered
No More Lead Delays
We replied in under 60 seconds, verified callers and listings fast, and stayed available 24/7. Connect rates rose, drop-offs fell, converted visits to leads, and portal spend worked better with fewer wasted clicks across channels daily.
Smart Lead Routing
Followed-up with simple questions, matched buyers by area and price, and checked calendars. First assignments were right often, handoffs dropped, cycles shortened, and teams closed more deals with less back and forth.
Easy Tour Booking & Changes
Offered two time options, booked instantly, and wrote to calendars with notes and reminders. When plans changed, we rebooked automatically, reduced no-shows, and avoided back-and-forth so tours stayed simple.
Always on After Hours
SuperU AI answered late night and weekend leads, qualified interest, and booked next-day tours automatically. Follow-ups kept buyers warm, morning queues disappeared, momentum continued, and portal spend improved meaningfully without adding headcount.
Performance Gains with superU AI
0%
increase in inquiry to site visit
0%
sales calls automated
0%
after hours lead captured
0%
lower handling costs
How superU AI Helps
Acquire Customers & Upsell 24/7
Voice agents reach out with personalized promotions, discounts, and reminders for abandoned carts.
Automate Customer Support
Handle FAQs like order status, return policies, store timings, and loyalty points across 100+ languages.
Streamline Feedback Collection
Post-purchase automated voice surveys capture real-time customer sentiment and improve NPS scores.
Promotions & Campaigns at Scale
Launch multilingual festive or seasonal campaigns with instant outbound calling.
Analytics That Drive Growth
Identify product demand trends, monitor campaign performance, and spot regions with high churn.
Acquire Customers & Upsell 24/7
Voice agents reach out with personalized promotions, discounts, and reminders for abandoned carts.
Automate Customer Support
Handle FAQs like order status, return policies, store timings, and loyalty points across 100+ languages.
Streamline Feedback Collection
Post-purchase automated voice surveys capture real-time customer sentiment and improve NPS scores.
Promotions & Campaigns at Scale
Launch multilingual festive or seasonal campaigns with instant outbound calling.
Analytics That Drive Growth
Identify product demand trends, monitor campaign performance, and spot regions with high churn.
What Our Customer Shared
Sherry M.
Director of Sales Operations
“After-hours leads used to sit until morning, and by then we were behind. With SuperU, buyers get a reply in seconds (even at 11 pm) and pick a time on the spot. We stopped waking up to a mess and started the day with tours already on the calendar. So useful !”