Every Feature Your Call Workflow Needs

superU unites voice, data, and automation. so nothing breaks in between.

SDK-Style Dev Kit

Build and deploy voice agents using Python, JavaScript, or REST. Integrate quickly with your stack, manage environments and secrets, and automate testing, deploys, and rollbacks through CI and CD.

Observability Dashboard

View transcripts, timings, and drop-offs in one place. Trace issues, compare versions, and improve flows quickly without hunting logs or redeploying agents for simple fixes.

Prompt and Flow Editor

Design conversation logic visually with intents, guardrails, fallbacks, and data calls. Iterate quickly, enforce policies, and publish reliable updates without complex prompt engineering or scripting.

Call Transcription and Summaries

Each call is transcribed and summarized automatically. Sync notes, tasks, and outcomes to your CRM or helpdesk for complete context and consistent follow-ups across teams.

Customer Sentiment Analysis

Measure satisfaction, frustration, and buying intent in real time. Use sentiment scores to trigger routing, callbacks, or escalations during or after conversations.

Auto QA and Compliance Checks

Verify script adherence, disclosures, and policy rules automatically. Reduce audit risk, standardize quality, and highlight coachable moments across teams and partners.

Agent and AI Performance Dashboard

Compare human and AI performance for handle time, resolution, containment, and sentiment. Identify bottlenecks, replicate best practices, and prioritize coaching for faster improvements.

Custom KPI Tracking

Define key metrics including CSAT, NPS, FCR, conversion, and collections outcomes. Build live dashboards, alerts, and exports aligned to leadership goals.

Inbound Automation

Answer FAQs, authenticate callers, and route by intent or language. Create tickets and capture details automatically for instant resolution without queues or long holds.

Outbound Automation

Run sales, reminders, collections, and surveys at any scale. Personalize with CRM data and optimize campaigns continuously with reliable control and guardrails.

Smart Routing

Route using intent, customer tier, history, and SLAs. Send calls to workflows or agents positioned to resolve fastest, reducing transfers and repetition.

Agent Assist

Provide suggested replies, knowledge lookups, and instant summaries during calls. Improve accuracy and reduce handle times while keeping agents focused on customers.

Seamless Handoff

Transfer from AI to human agents with full transcript and context. Maintain goals, constraints, and next steps without customers repeating information.

Scalable Campaigns

Launch pilots with hundreds or national rollouts with millions. Schedule, throttle, and pause safely while tracking conversions, costs, and compliance.

Memory Engine

Carry context across sessions, including preferences, outcomes, and account info. Reduce reauthentication and start every conversation informed.

Adaptive Tone and Style

Match mood and scenario automatically. Switch between calm, formal, friendly, or concise while maintaining brand voice to improve clarity and trust.

Multi-Turn Conversation Manager

Handle interruptions, clarifications, and barge-ins without losing context. Keep complex workflows coherent across long dialogues.

Domain-Specialized SLMs

Use small, industry-tuned models for sales, support, healthcare, and collections. Improve accuracy, latency, and cost while staying compliant.

Self-Learning Agents (Upcoming)

Improve using reviewed call data and approved patterns. Suggest safer replies, smarter routes, and better prompts with human-in-the-loop controls.

Sub 500ms Latency

Deliver human-speed exchanges with ultra low latency speech loops. Support natural turn-taking, barge-in, and confirmations without awkward pauses.

Ultra Realistic Voices and Accents

Choose high-fidelity voices across 120+ locales. Achieve clarity, warmth, and regional authenticity for sales, support, and compliance-sensitive conversations.

SLM Trained on Your Data

Tune lightweight models on proprietary knowledge safely. Increase precision, reduce hallucinations, and keep inference costs predictable at scale.

Compliance Grade Logging and Security

Encrypt data at rest and in transit with role-based access and audit trails. Meet enterprise governance and regulatory requirements.

Knowledge Base

superU’s smart knowledge base lets your AI agents answer questions using your own docs, FAQs, and workflows—fast, accurate, and always up to date.

Toll-Free Numbers

Get toll-free numbers instantly—local, national, or international—ideal for support, sales, and 24×7 AI handling.

Your AI Call Center, Simplified

Automate calls, handle customer queries, and scale your support with superU AI.

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